Case Study Videos
Mediation can help in all sorts of circumstances where workplace
relationships and performance are affected. We’ve provided you
with some short video clips to describe how mediation has been
applied for a variety of issues.
Absenteeism and
Lateness
When a staff member repeatedly arrived late and increasingly took days off, how did mediation help both sides with a solution?
Board Relationships
Two new board directors struggled to settle within a family firm – what was mediation able to do?
Bullying
When a complaint of bullying was made against a line manager, how did mediation resolve the issue?
Performance nearing retirement
When a valued employee was reluctant to slow down but their experience was better placed elsewhere, what did the mediation process suggest?
Personality clash
Two colleagues had not spoken for a number of years but now had to work together closely – how did mediation bridge the divide?
Further Case Studies
Case study 1: Role changes
Restructuring within a department can often cause tension, particularly if individual job roles change as a result. In this instance, working relationships between two men started to suffer as a consequence and when the situation reached crisis point, mediation was recommended to help reach an amicable solution.
Paul and Steve were both on the management team in one part of a small public sector organisation. Paul, the more senior member of staff, had worked in the organisation for four years and had been appointed externally and over the head of Steve
Case study 2: Restructuring issues
Returning to work after a period of time away can be difficult as changes are inevitable. Neglecting to inform a member of staff about changes in working practices lead two close friends to fall out and mediators were called in to help them rebuild their bridges.
Jan returned to work to find that, due to reorganisation, her colleague and friend Sarah has been given other duties such as producing management reports and statistics which were previously under Jan’s remit read more
Case study 3: Harassment
Mediation is sometimes written into company harassment policies as the first stage of resolution. Talking through the issues between two individuals with an experienced external mediator can help achieve a quick and successful resolution.
The issue: The Personnel Manager of a large organisation had a situation where one of their employees had made a complaint of harassment against her manager. The complainant stated her manager was abrupt and aggressive read more
Case study 4: Personality clashes
Feeling undervalued by your supervisor can be very demotivating – in this instance, a clash of personalities lead to the mediators being called in to try and resolve the problem and improve motivation.
The issue: Somewhat unexpectedly, Jane told her HR manager that she couldn’t work with her supervisor – David – anymore. Jane felt that the David didn’t value her and didn’t understand her job and what she did read more
